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CLAIRE NEWELL

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Graduate  Testimonial

Monika Scott

I have very good news! Kaitlyn O. and I have both gotten new jobs as passenger service agents at Vancouver International Airport (YVR) for United Airlines! It's really my dream come true!

Originally I had emailed saying I got an interview with Air North, and turns out, Kaitlyn had applied for the same spot as well! We had our interviews on the same day just about 2 hours apart from each other! We went to college together, worked at Holland America together and now we're getting an opportunity to work together again but for an airline!

So here we are, with all our research done about Air North and excited to work for the airline; but little did we know, Air North had scored two big contracts this year; one for United Airlines and another for American Airlines. Air North was recruiting and employing many people but we were being split into two groups, one for UA and the other for AA!

Kaitlyn and I have been put into the UA contract! For the past week and for the upcoming two weeks, we will be attending training which is Monday to Friday, 6-2pm at the Sandman Signature Hotel in Richmond. Our instructor is from Hawaii and she flies home every Friday afternoon and comes back to Vancouver by Sunday! She does this for all sorts of destinations, domestic and international, every couple of weeks to train United employees all around the world! How cool is that?

We are being trained to work on United's reservation system, which is SHARES in order to check in people at the airport. It is a blend of Apollo and Sabre; the background knowledge in both was a big help! Thank you!! They are also giving us safety training and some jet bridge operation training as well.

Just wanted to share all the new and excited things happening! Hopefully you will be seeing us behind the United counters or kiosks next time you visit the airport!

Thanks for all your support and great teachings to get us here!

Lots of love, Monika Scott
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Hospitality, Travel and Tourism Schools in Vancouver and Surrey BC


Canadian Tourism College (CTC) has been the Canadian leader in high-end hospitality, travel and tourism career training and education for over 30 years. CTC is the first accredited tourism college in British Columbia, and the only specialty career training institution that focuses on the hospitality, travel and tourism industries.

With a mix of in-class theory, hands-on practical experience and online instruction, CTC has helped over 30,000 students turn their passions into long-lasting, exciting travel tourism careers. Taught by experienced tourism professionals, CTC focuses on developing necessary industry skills and a professional image sought by travel and tourism employers. CTC campuses are situated in Vancouver and Surrey, with easy access to beaches, ski hills, cruise ships and more.

Your Future, Your College. The choice is yours!

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