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Flight Attendant Pre-Employment Diploma Outline

240 Hours
12 Weeks
2.8 Months
3 Days a week (Wed 1:00pm to 5:00pm, Thurs/Fri 8:30am to 5:00pm)

The Flight Attendant Pre-Employment Diploma program at Canadian Tourism College is one of the premiere flight attendant programs in the country. The program offers full flight attendant training and focuses on helping students develop the professional image that airlines seek. Students will explore personal strengths, vulnerabilities, values, beliefs, emotional control and power issues. The flight attendant program will also focus on the development of effective communication skills and problem-solving techniques, and will investigate the dynamics of teamwork and diversity. This powerful flight attendant training will be an invaluable asset in increasing the student's professional image and personal growth.

Introduction to the Airline Industry

The Flight Attendant Pre-Employment Diploma's flight attendant training provides a sound understanding of all aspects of the airline industry. As one of the premiere flight attendant programs in the country, the program will also cover airline and travel terminology, the 24-hour clock, elapsed time, city and airport codes, airline regulatory bodies, airline law enforcement, airport authority and security, providing a solid knowledge base of the industry and all that is needed complete a comprehensive flight attendant training program.

Aircraft Safety and Critical Incident Flight Attendant Training

The flight attendant program comprehensively covers the basics of passenger safety, customer comfort and satisfaction. The program's flight attendant training will examine a variety of current safety concerns, including terrorism and hijacking, critical surface contamination, bomb threats, fear of flying, sea/land survival, hypothermia, hypoxia, and air rage.

Emergency Procedures Flight Attendant Training

The most important role of a flight attendant is to prepare for any emergency situation, which may arise. In this module of the flight attendant program, students learn and role play emergency evacuation procedures, on land and in the water. Emergency procedure flight attendant training includes planned/unplanned emergency evacuation, rapid deplanement, emergency announcements, brace positions, special passenger and crew briefings, and an overview of recent air disasters.

Aircraft Systems

Students in any of the CTC flight attendant programs will learn the theory of flight and develop the ability to identify and describe select technical features of a variety of aircraft including B737, B767, A320, and B747. These aircraft types were chosen for study due to their extreme popularity with air carriers. This flight attendant training is essential, as flight attendants will be required to qualify on many aircraft types and expected to know the safety and emergency features of each type.

Basic Fire Safety Techniques

Any flight can and does carry the element of surprise. Small fires can occur and will require swift action by the flight attendant. Students in any of the CTC flight attendant programs will learn how to extinguish a fire and prevent re-ignition. Fire prevention techniques and basic fire fighting skills are taught as part of basic flight attendant training and will be of value in any situation.

Resume, Interview Techniques and Professional Image Enhancement

Airlines are seeking candidates who meet or exceed their overall specifications. An effective resume is imperative in increasing interview opportunities. A professional resume will highlight education, skills, and knowledge of the position students are seeking. In the flight attendant program, time will be dedicated to describing a typical interview for this unique position, and students will gain an understanding of what to expect during the interview process. This information will assist graduates of the program in "standing out" as qualified applicants and enhance their employment opportunities

Career Days

There will be several career days in this flight attendant program where students will be able to visit the industry to see the different types of tourism organizations, the way they operate, the numerous types of occupations and to experience first hand what has been learned in the classroom. This first-hand flight attendant training may include the following types of itineraries: a visit to the domestic, international or south terminals at Vancouver International Airport, a Bellingham Airport tour, a Boeing & Aviation Technical Services Center tour that would include an airline hanger tour, a visit from a Canada Customs representative explaining passports, visas, personal allowances that travellers can bring into Canada, illegal items not permitted in Canada, Canadian immigration rules and regulations.

Personal Awareness

The flight attendant program will cover situations such as jet lag and the effects of alcohol on passengers at high altitude levels. Flight attendant training will also involve a type of in-depth personal assessment that may include: personal values and attitudes while on the job, recognizing and managing differences to maximize effectiveness, and being able to better understand feelings in order to adopt appropriate behaviour for any situation. The purpose of this flight attendant training is to move toward emotional maturity and wholeness and to be solid about "who you are and what you are."

Cabin Firefighting Flight Attendant Training

Students enrolled in flight attendant training will learn the classification of fires, firefighting equipment, the flight attendant’s response to fires, and firefighting techniques. 

In-flight Service Skills

This module will cover customer service. What is it? What does excellent customer service mean? Flight attendant training will include food and beverage presentations, the types of service, the classes of service (first class, business and economy class) how to properly serve a drink, how to mix drinks, and a full module on wine appreciation.

Boeing Field Tour

A Boeing Field Tour is a 1 (one) day excursion as a student group, from Vancouver to Seattle.  The tour takes students through a look at cutting-edge airline production and continues right on into the future of aviation. Not only do you get to experience the largest production line in the world, you get a chance to step up and feel, hands on, the power and the wonder of modern aeronautical design.

Team Building

The Team-Building course is a 4 hr seminar enabling students to have a broader understanding of the importance of teamwork, imperative in the flight attendant position.

This valuable information can be applied to both personal & professional relationships, resulting in a positive outcome within all aspects of an individual’s life.


Certificates Included In This Flight Attendant Program

Red Cross Level C First Aid Certificate

General emergencies will be covered in students' flight attendant training, developing the ability to deal with minor medical emergencies or mishaps that could occur during a flight. Basic CPR, wound treatment and a general understanding of medical procedures is covered, so that students will be able to assist passengers until fully trained medical personnel can take over the situation .

BASICS.fst Food Safety Training Certificate (similar to Food Safe level 1)

Serve Safe is the most advanced internationally recognized food hygiene training currently available. Students in one of the CTC flight attendant programs gain a complete understanding of food hygiene regulations and practices within the hospitality industry. All concepts of the food chain are examined in detail and a complete understanding of the responsibilities required from the management perspective. This flight attendant training course is offered on-line at the College.

Serving it Right Certificate

Responsibility for the management and service of alcohol in the hospitality industry is examined in detail. This online training seminar is designed to give the student a complete understanding of the key responsibilities and procedures involved in this critical aspect of business operation.

Assisting Traveler's with Disabilities Certificate

Disabled travellers now account for a significant share of the travel market and consequently present service professionals with alternative service requirements. This one-day flight attendant training seminar is designed to assist customer service representatives in the understanding and service requirements for guests with disabilities and how to most professionally meet and exceed their needs and expectations.


This flight attendant training seminar will provide a framework for leadership and introduce students to the tools and techniques that will smooth their transition from employee to leader and show them how to lead a team, not just manage it. The flight attendant training seminar will cover topics such as motivation, communication, influence, evaluating performance and personal and professional development. It will also help identify personal leadership styles to assist junior or newly appointed managers in making valuable contributions to their organizations.

There are specific admissions pre-requisites for this flight attendant program and it is recommended that students review the CTC's general pre-requisites and research the requirements that various airlines publish so that you can be well informed.

Please note:  CTC reserves the right to change curriculum as required without notice.  Thank you.

Additional Certificates and Seminars Recommended that Compliment the Flight Attendant Pre-Employment Diploma Program

WorldHost - Customers with Disabilities

This is an introductory half day seminar designed to provide service professionals with the skills and knowledge to service customers with disabilities. This provincially recognized certificate also provides practical advice and corrects language usage for serving customers with disabilities.

WorldHost - Fundamentals

This provincially recognized certificate is designed to provide service professionals with the skills and knowledge they need to provide excellent service. It also encourages participants to feel a sense of personal pride and commitment to their work in the tourism industry.

WorldHost Service Across Cultures

Service Across Cultures is a - Face-to-Face workshop designed to increase front-line employees’ awareness about the diverse cultures that comprise British Columbia’s international tourism clientele. It provides instruction on cultural awareness - helping participants understand and empathize with customers from other cultures; and inter-cultural communication - providing participants with practical skills to understand and be understood by customers from other cultures. Service Across Cultures focuses on the service expectations and requirements of visitors from many of BC’s most important overseas markets.

WorldHost - Sales Powered By Service

Sales Powered By Service is a three-hour - Face to Face polishing workshop that supports front-line employees to be more effective sales representatives through a service focus. The seminar reviews the sales cycle and how it influences your customers' purchasing decisions, discusses the value of knowing your products/services and the needs of your customers and understanding the impact of "moments of truth." The day focuses on the benefits of selling beyond the basics.

WorldHost - Solving Problems Through Service

Solving Problems Through Service is a three-hour - Face to Face polishing workshop that supports front-line employees in being effective problem solvers in their role as service providers. This workshop provides effective training tools for anyone who is dedicated to providing exceptional customer service. Presented in a highly interactive, informative and fun learning environment, participants are encouraged to take ownership of their role in influencing customers' buying process. The objectives of the workshop are: to understand the value of an anticipatory service approach; to use creative thinking in challenging situations; to say no graciously and how to apply a problem-solving approach.

WorldHost - Japanese Service Expectations

Japanese Service Expectations is a one-day Face-to-Face workshop that helps front-line employees understand Japanese visitors, their culture and their customer service expectations. Participants learn what the Japanese expect in the way of customer service, including how to properly address visitors, key words and phrases in the Japanese language and other cultural awareness skills to better serve BC's important and growing Japanese overseas market. Upon successful completion of this seminar, students will receive a certificate of completion from Tourism British Columbia.

ADVANCED.fst Food Safety Training (similar to Food Safe level 2)

Building on the principles of basic food hygiene, this course seeks to widen the food service professional's ability to set clear systems and procedures in the workplace thus complying with current legislation. Internationally recognized, this is a complete advanced food hygiene course covering in detail all aspects of the food chain and its implications to the food service provider today.

First Nations Cultural Tourism Certificate

This seminar provides the participant with insight into First Nation's tourism in BC. The student will learn about the First Nations culture and its impact on tourism within BC. The seminar will provide information on history, native terminology and social structure within the First Nations of BC.

How to contact us for further information:

Canadian Tourism College would like to invite students to contact us to arrange for a free personal interview with an Enrollment Coordinator. A personal interview will assist students in deciding if a career in the Airline industry is the right choice.

If you do not live near one of our campuses or are an International student please contact the campus of your choice by toll free calling if you live in North America or chat with us online with msn, details of how and when to contact us are on the home page.



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