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- One half day - 3 hours
Customers with Disabilities is a half-day WorldHost - Face to Face workshop designed to increase front line employees' sensitivity toward people with disabilities, and to provide superior customer service skills that respect every visitor's unique requirements.
Customers with Disabilities provides understanding and insight into the requirements of people with a wide range of disabilities including those with vision and hearing impairments, mobility and agility concerns. The Customers with Disabilities workshop teaches valuable skills that will benefit virtually any front-line service professional in British Columbia, including hotel, restaurant and retail employees.
The objectives of the WorldHost Customers with Disabilities workshop are: To communicate the overall importance of providing excellent service to customers with disabilities; To teach participants appropriate language and protocol when serving customers with disabilities; To provide communication skills and techniques for serving customers with disabilities; To make participants aware of their own feelings, misconceptions and biases when serving customers with disabilities and to help participants recommend tourist attractions or services in their home communities that provide for customers with disabilities.
