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- 1 day (5.5 hours)
WorldHost Fundamentals is a one-day WorldHost- Face-to-Face workshop that teaches front-line employees the skills and techniques that comprise the basics of service professionalism. WorldHost Fundamentals started out as the original WorldHost workshop created in 1985 to prepare BC's tourism workforce to host the world at EXPO 86.
WorldHost Fundamentals training provides participants with an understanding of the importance of excellent customer service skills, helps participants make their communication with customers more effective and efficient, helps participants demonstrate their attentiveness to customer needs, provides participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communities and to the province as a whole and to teach the five key WorldHost Fundamental commitments that help BC's tourism workforce go that extra mile.
The five commitments are: give fully, respect everyone, empathize with others, excel at your job and teamwork works.
Upon successful completion, students will receive a WorldHost Fundamentals - Face to Face certificate from Tourism British Columbia.
