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- One half day - 3 hours
The Solutions Series - Solving Problems Through Service is a three hour WorldHost - Face to Face polishing workshop that supports front-line employees in being effective problem solvers in their role as service providers.
This Solutions Series workshop is an effective training tool for anyone who is dedicated to providing exceptional customer service. Presented in a highly interactive, informative and fun learning environment, participants are encouraged to think creatively to provide solutions.
The objectives of the Solving Problems Through Service workshop are:
- Understand the value of an anticipatory service approach.
- How to use creative thinking in challenging situations.
- How to say no graciously.
- How to apply a problem-solving approach.
Presented in a highly interactive, informative and fun learning environment, participants are encouraged to take ownership of their role in influencing customers' buying process.
The objectives of the workshop are: to understand the value of an anticipatory service approach; to use creative thinking in challenging situations and to say no graciously and how to apply a problem-solving approach.
On the day of this seminar, participants will receive a WorldHost - Solving Problems By Service wallet size card from Tourism British Columbia.
