Print
PDF
E-mailWorldHost - Service Across Cultures
- One half day - 3 hours
Service Across Cultures is a half-day WorldHost - Face-to-Face workshop designed to increase front-line employees' awareness about the diverse cultures that comprise British Columbia's international tourism clientele.
Service Across Cultures teaches: Cultural awareness - helping participants understand and empathize with customers from other cultures; and Inter-cultural communication - providing participants with practical skills to understand and be understood by customers from other cultures.
Service Across Cultures focuses on the service expectations and requirements of visitors from many of BC's most important overseas markets, such as Hong Kong, Taiwan, Germany, Japan and others. Service Across Cultures also fosters an understanding for communication skills that will improve participants' relationships with their colleagues from different cultural backgrounds.
The objectives of the WorldHost Service Across Cultures workshop are: To make participants aware of their misconceptions and biases when serving people from different nations or cultures; To improve participants' communication skills with people from different nations or cultures; To heighten participants' awareness of the responsibility we all have to improve our inter-cultural understandings in every phase of our lives and to educate participants about the travel trends of international visitors and the economic contribution to British Columbia.
Upon successful completion of this seminar, students will receive a WorldHost - Face to Face Service Across Cultures certificate from Tourism British Columbia.
